None of the 165 passengers was injured, but several complained about the slow response. The rough landing in stormy weather Sunday evening forced the closure of the Davao International Airport in the southern Philippines while the Airbus A320-200 remained stuck on the runway.
Civil Aviation Authority Deputy Director General John Andrews said that the pilots' error probably caused the accident.
"Everyone panicked. Women and children were screaming," Percival Jacones told the Philippine Daily Inquirer. He said that the cabin crew appeared stunned and that it took 15 minutes before the captain came out of the cockpit to address the passengers.
(Photo by Karlos Manlupig)
Cebu Pacific President Lance Gokongwei apologized but also defended the crew's action.
"In this situation we may not have handled all issues perfectly, but we can learn from this experience," Gokongwei told ABS-CBN TV.
The plane had departed Manila. Cebu Pacific is the Philippines' largest low-cost carrier. It operates 33 Airbus planes and eight ATRs, and also flies on regional routes.
A similar accident occurred in 2011, when a Cebu Pacific plane overshot the runway in Puerto Princesa in western Palawan province. There were no casualties.
The Ateneo de Davao University, which had members aboard Sunday's flight, published an open letter saying it will boycott the airline to protest "the insensitivity and ineptness" of the crew.
"Your personnel lack training for an emergency situation. They froze. They did not know what do to. They must be able to put the welfare of the passengers before their own," said university President Joel Tabora.
(Associated Press)
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