(Photo by Daniel Acker - Bloomberg)
Southwest Airlines Co. pilots called for the replacement of Chief Executive Officer Gary Kelly, saying a nationwide computer outage that grounded the carrier last month capped a list of problems caused by a “misguided focus” on cost control and stock performance.
“We can no longer sit idly by and watch poor decision after poor decision deeply affect our customers and Southwest Airlines,” Jon Weaks, president of the Southwest Airlines Pilots’ Association, said in a statement Monday. The union, representing about 8,000 pilots, also called for the ouster of Chief Operating Officer Mike Van de Ven.
Southwest didn’t immediately comment.
Leaders of the Aircraft Mechanics Fraternal Association, which represents about 2,400 Southwest mechanics and related workers, joined in the no-confidence resolution, Louie Key, the union’s national president, said in an interview.
Senior executives have used record revenue to buy back “excessive shares of stock” rather than invest in the airline and its employees, according to a resolution by the union’s board. The union, which is in contract talks with the Dallas-based carrier, cited technical breakdowns during the busy summer and holiday travel seasons over the past several years, including a computer-system outage last month.
The airline spent $700 million to buy back stock in the second quarter to complete a $1.5 billion repurchase program and its board in May authorized another $2 billion plan. The carrier plans $2 billion in capital spending this year, including about $250 million on technology and $1.3 billion on planes.
Southwest has “the highest level of labor strife and dissatisfaction among front-line employees” in its history, the union said. The airline’s pilots and flight attendants rejected contract agreements with the carrier last year and are negotiating for new accords, as are the mechanics. Pilots also have sued the airline over flying the new Boeing Co. 737 Max aircraft, which is set to arrive next year.
Southwest last month struggled to recover after an old router and its backup system failed, crashing the carrier’s computer systems. While those computers were restored about 12 hours later, flights continued to be canceled or delayed over several days as the carrier attempted to get crews and planes in the right locations.
The airline is “studying every single angle” to determine why the failure occurred, Kelly told employees in a voice message after the outage. A new domestic reservation system will be in place next year, and other aging technology will be replaced “over the next three to five years,” he said on a July 21 conference call.
In October, technological problems forced Southwest to process travelers manually and delayed more than 450 flights across the U.S. The issue affected the airline’s website, mobile application, reservations centers and airports.
Pilots blamed cost-control efforts for staffing problems during a Chicago winter storm in 2014 that left planes waiting for gates at Midway Airport. Southwest later agreed to pay a $1.6 million U.S. fine for leaving passengers on 16 planes for more than three hours after landing. Malfunctions of the airline’s crew scheduling system, a staff shortage and severe weather contributed to the delay, federal regulators said.
The shares fell less than 1 percent to $36.89 at 2:17 p.m. in New York. Southwest dropped 14 percent this year through Friday.
(Mary Schlangenstein - Blommberg Business)